A few years ago, I was in the car listening to Michael Feldman's Whad'Ya Know? on NPR, and the caller he was talking to was barely audible through all the crackling and interference. Michael said something like, "Gee, we can barely hear you, what kind of awful phone is that?" The caller said, "It's a RadioShack phone."And the audience laughed knowingly.
I was struck by that, and I came into work the next day and remarked to everyone that something was terribly wrong with a company when it's such a joke that a Wisconsin audience full of average Americans will laugh at the mere mention of its name.
RadioShack has not fixed its problems in the years since. And yesterday came news that the CEO, David Edmonson, was forced to resign.
He was forced to resign because he said on his resume that he received degrees in theology and psychology from Pacific Coast Baptist College in California, and he actually completed only two semesters and the school never offered degrees in psychology.
In a statement Edmonson said, "For the last 11 years, it has been my privilege to be associated with RadioShack."
Well, right there they should have known he was a liar.
Look, I'm fortunate enough to work in a field where I don't have to pad my resume. Still, I have very little tolerance for people who lie, whether it be in their personal life, their dating life or in job applications. Or on resumes.
Having said all that, if this guy was going to get the boot, it shouldn't be because of inconsistencies on his resume.
It should be because his stores are the most frustrating places on Earth.
He should be shitcanned because he doesn't know how to run a retail business with a decent inventory system, seasoned employees, canny marketing, quality merchandise, and prices that aren't jacked-up beyond reason.
I don't go to RadioShack for spiritual guidance... though I'm more likely to find that in one of their stores than anyone who knows what a Firewire cable is. So what difference does it make if their CEO got a degree in Theology?I say hire the guy back... then fire him for the right reason.